REFUNDS & RETURNS POLICY

Once you have purchased goods from the Website you are committed to the transaction and your credit card will be charged immediately following your confirmation of the purchase on the Website. While we take great care in selecting the products presented on the Website, we acknowledge that from time to time problems may arise. We want to ensure that you are happy with your purchase so please contact us in the first instance if a problem does arise and we will do our best to resolve things for you.

Faulty Products: We will always meet our obligations under the Consumer Guarantees Act 1993. This means that we will replace a faulty product and will provide a refund if we are unable to replace or if we are otherwise obliged to under the Consumer Guarantees Act 1993. Please contact us within 10 days at info@journeystore.co.nz and we will sort something out.

Exchange: Please choose carefully as we are unable to return or exchange the goods unless the goods are faulty or we are otherwise obliged to under the Consumer Guarantees Act 1993.